Automatic Guest Messages

Reminders, win-back invitations, and review requests — sent for you

miraBOOK can send three kinds of friendly messages on your behalf, by email and/or LINE. They run automatically in the background — you simply switch them on and the system does the rest.

Thai market — LINE first

For guests who booked with LINE, these messages are sent as a LINE card (with an email fallback for everyone else). In Thailand, where LINE is used far more than email, this dramatically improves how many guests actually see the message.

11.1 Appointment Reminders

A gentle reminder is sent to the guest before their booking — by default about 24 hours ahead. It includes the date, time, and a link to reschedule or cancel. An optional second reminder can be sent on the day itself.

• Reminders are part of the reservation, so they do not require the marketing opt-in.
• They are the single most effective tool to reduce no-shows.

11.2 Rebooking & Win-Back

For guests who opted in and have not returned in a while, miraBOOK can send:

• Rebooking nudge — a friendly “time for your next visit?” once a chosen interval has passed since their last visit.
• Win-back — a “we miss you” message after a longer period of inactivity.

Each message contains a one-tap link to book again and a one-tap unsubscribe link. A guest is only ever contacted once per cycle — never repeatedly.

11.3 Review Requests

After a booking is marked Attended (Chapter 6.2), and a short delay has passed, opted-in guests receive a polite invitation to leave a Google review, with a direct link to your review page. More reviews mean better visibility on Google Maps — a real growth lever for the restaurant.

Note

Review and rebooking messages are only sent to guests who ticked the marketing opt-in. This keeps your venue fully compliant with PDPA / GDPR.

11.4 Turning Messages On / Off

These messages are controlled from a card inside the Availability page (Chapter 13). For each type you can switch it on or off and adjust the timing:

Setting	Controls
Reminders	On/off and how many hours before the booking.
Rebooking / Win-back	On/off and after how many days each is sent.
Review request	On/off, the delay after the visit, and your Google review link.
Marketing opt-in	Whether the consent checkbox is shown to guests while booking.

A scheduler must be running

Automatic messages are delivered by a background scheduler that miraTEQ sets up for your site. If reminders or review requests are switched on but nothing is being sent, contact miraTEQ to confirm the scheduler is active.