Essential links, status meanings, and troubleshooting tips
| URL |
Purpose |
your-site.example/book |
Guest booking page (public) |
your-site.example/book/admin |
Admin panel login (staff only) |
your-site.example/menu |
Digital menu (QR code) |
| Label |
Meaning |
Action needed? |
| Pending |
New booking, not yet reviewed by staff. |
Yes — Confirm or Cancel. |
| Confirmed |
Staff has confirmed. Guest received a confirmation. |
No, unless you need to cancel. |
| Cancelled |
Cancelled by guest or staff. Slot is free again. |
No further action needed. |
| Attended |
Guest showed up (marked after the visit). |
No — feeds statistics & review requests. |
| No-Show |
Guest did not show up (marked after the slot). |
No — counted in the no-show rate. |
- A guest says their slot is not available — Check that the day is enabled in Availability, the space is Active, and there is no blocked slot or full capacity on that day.
- Guest did not receive an email — Ask them to check spam/junk. Verify the email in the booking detail. Many Thai guests prefer Sign in with LINE — confirmations then arrive in LINE instead.
- Reminders / reviews are not being sent — Check they are switched on in Availability → automatic messages, and that guests opted in (for reviews). If still nothing, ask miraTEQ to confirm the scheduler is running.
- My no-show rate looks wrong / empty — Statistics depend on staff marking Attended / No-Show on bookings (Chapter 6.2). Without those marks, the rate stays at zero.
- I need to change the opening hours — Go to Availability → adjust the hours for the relevant day → Save changes. Takes effect immediately.
- I need to close for a day — Either disable the weekday in Availability (recurring) or add a full-day blocked slot in the Calendar (one-off).
| Contact |
Details |
| miraTEQ Support |
[email protected] |
| WhatsApp / LINE |
+66 98 118 0831 |
| Response time |
Within 24 hours (Mon–Fri) |
miraBOOK — Booking System User Manual · Version 2.0 · A miraTEQ product · mirateq.com
