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System Overview

What miraBOOK is and how it works for your venue

miraBOOK is the online reservation system powering your-site.example/book. Guests visit the page and book a table or space directly — no phone call, no app download required. Staff manage everything through the Admin Panel at your-site.example/book/admin.

Beyond simply taking reservations, miraBOOK is a complete guest-management system: it reminds guests before they arrive, tracks who showed up, builds a guest history, and can automatically invite guests back and ask happy guests for a Google review.

  • 🌐 Guest Frontend — Mobile-first booking wizard in English, Thai and Chinese. Guests choose a space, pick a date and time, fill in details, and submit.
  • 🔐 Admin Panel — Password-protected dashboard for staff. Calendar, bookings, statistics, guest history, waitlist, availability, and settings.
  • ⏰ Automatic Reminders — Guests are reminded before their booking by email and/or LINE — a proven way to reduce no-shows.
  • 📊 Statistics & Guest History — See no-show rates, repeat-guest numbers, and a searchable history of every guest and their visits.
  • 💬 Win-Back & Reviews — Invite guests who haven’t returned in a while, and automatically ask guests who attended for a Google review.
  • 📱 LINE & Menu Link — Guests can book and confirm via LINE, and every confirmation offers a one-tap link to your digital menu.

Booking Spaces (Zones)

Section titled “Booking Spaces (Zones)”

A space (also called a “zone”) is any bookable area — a room, a section, an outdoor terrace, or a group of tables. Set up as many as you need in the Admin Panel. For example:

  • Terrace — Outdoor terrace seating
  • Garden (Outdoor) — Open-air garden area
  • Café — Indoor café seating
  • Wine Bar — Wine bar area
  • Private Meeting — Private room for events
    • Add more spaces via Admin → Spaces