Email & Message Reference

Every automatic message the system can send

The system sends messages automatically on specific events — no manual action needed. Marketing messages (rebooking, win-back, review) are only sent to guests who opted in.

Message	Sent to	Trigger
Booking Request Received	Guest	Immediately after a guest submits. Includes details, a “Manage booking” link and a “View menu” link.
New Booking Notification	Restaurant + staff LINE	Immediately after a guest submits. Email to the restaurant inbox; LINE card with Accept/Decline to staff.
Booking Confirmed	Guest	When staff press “Confirm”.
Booking Cancelled	Guest	When staff or the guest cancels.
Appointment Reminder New	Guest	Automatically before the booking (default ~24h ahead).
Waitlist — Spot Available New	Waitlisted guest	When a booking in a full slot is cancelled.
Rebooking / Win-Back New	Opted-in guest	After a chosen period without a visit.
Review Request New	Opted-in guest	A short delay after a visit marked “Attended”.

Note

Emails are sent from the SMTP address configured by miraTEQ. Guests can reply directly and it reaches the restaurant’s inbox.

Deleting vs. Cancelling

Using Delete on a booking does not send any email to the guest. If you want the guest to be informed, always use Cancel first — then delete afterwards if needed.