Kitchen, Service & Cashier Screens (Pro)

How your team sees and manages orders

This section is Pro

The kitchen, service, and cashier screens are a Pro feature. The Lite tier has no ordering system, so it has none of these screens.

When a guest sends an order, everything appears live in the Admin Panel. Staff open the tabs at the top, and each role sees only what it needs.

6.1 Kitchen screen

The kitchen screen shows incoming orders as cards, refreshing automatically every few seconds with a notification beep on a new order. It suits a tablet mounted in the kitchen.

Each order’s status flows in order:

Status	Meaning
🆕 New	Just arrived, not started
🍳 Preparing	The kitchen has picked it up
✅ Done	Cooked, ready to serve
🍽️ Delivered	Handed to the guest

The kitchen taps a card to advance the status one step at a time. Each order shows the table number, items, quantities, and the guest’s note (for example “no peanuts”).

6.2 Service view

The service view is designed for a waiter’s phone, with large, easy-to-tap buttons. It shows:

• 🔔 Ready-to-serve queue: dishes the kitchen has finished, waiting to go to the table
• 🙋 Table-calls queue: tables that tapped “Call waiter” (from the bell)
• A combined “delivered + paid” button to close things out fast

Staff see at a glance which table is waiting for what, without running to ask the kitchen.

6.3 Cashier view

The cashier view groups every order by table for easy settling:

• See the running bill for each table
• A settle-all button to close a table in one go
• Choose the method the guest used: cash / card / PromptPay
• Verify the PromptPay amount a guest reported as paid before closing the bill

6.4 Staff roles

You create staff accounts with a PIN for each person and assign a role, so everyone sees only their own job:

Role	Sees	Best device
Owner	Everything, including menu, analytics, staff, and the audit log	Computer
Manager	The same, except staff accounts and the audit log	Computer
Kitchen	Kitchen screen only	Kitchen tablet
Service	Kitchen screen, pre-orders, and the service view	Phone
Cashier	Cashier view and order history, not the kitchen screen	Till

Every role also has its own Notifications tab, so each person can switch notifications on for their own device (Chapter 12).

Manage staff in the Staff tab

The owner can add, edit, or deactivate staff in the Staff tab. Set a fresh PIN whenever someone joins or leaves, no need to share one password across the whole venue. Full details in Chapter 9.

6.5 Statistics

The Analytics tab summarizes your venue by period (Today / Last 7 days / Last 30 days):

It opens with the Summary of the period: Total orders, Paid / valid, Cancelled, Revenue and Avg. order value. That last number is the one to watch, it tells you whether an evening was busy or simply profitable.

Below the summary:

• Top dishes, by quantity or by revenue, and Rarely ordered
• Revenue per day
• Peak hours
• Top tables
• Guest languages (helps you decide which languages to focus on)
• Payment methods: how much came in as cash, card, or PromptPay

The “rarely ordered” list is the useful one

Top dishes confirm what you already suspect. The slow movers are where the decisions are: drop the dish, change its photo, move it up the menu, or price it differently. If everything sells, the panel says so: “No rarely-ordered items, everything sells well.”