Texts
Change every text guests read, on the booking page and in the emails
Open Texts in the sidebar. Every text guests see is here: the booking page, the voucher page, the withdrawal page and every email, around 600 texts in all. Leave a field empty and the built-in default applies. Changes take effect as soon as you save.
15.1 Finding a text
Section titled “15.1 Finding a text”At the top is the Guest-facing texts card with one tab per language, for example DE and EN. You see the languages your booking page offers.
The texts sit in groups you can fold open and shut. Each shows how many fields it has; only the first is open at the start. The order follows the guest’s path:
| Where the text appears | Groups |
|---|---|
| Booking page | Page headings, Start & language, Services, Providers & areas, Date, Time, Slots & waitlist, Contact form, Confirmation, Thank-you page, Payment when booking, Stay & rooms, Group request, Manage appointment, LINE, Menu |
| Vouchers (Chapter 24.8) | Vouchers (shop page and print), E-mail: voucher, Withdrawal and legal |
| Emails to guests | Email: booking confirmation, Email: confirmed, cancelled, moved, Email: appointment reminder, Email: review request, Email: rebooking & unsubscribe, Email: a slot opened up, plus Email: shared texts for parts that appear in several emails |
| Email to you | Email to your team, the email about a new booking |
| Everywhere | Messages & errors, Weekdays & months |
The first group, Page headings, has four fields. Heading and Text below the heading appear above the first choice on your booking page, whether guests start by choosing a service, a person, an area, the number of guests or their travel dates. The grey text in an empty field is what guests read without your text, such as “Choose your treatment”. Your text applies only in the language you enter it in. Guests who open the page in German keep reading the German version until you enter one there too. If your page first asks how many people are booking, the text below the heading appears together with your list of services.
Thank-you page heading and Thank-you page text replace what guests read after booking, the same for every booking. The Thank-you page group has two versions of these texts, one for an appointment that is already confirmed and one for an appointment still waiting for confirmation.
Every business sees all groups, including those for features it does not use, such as Stay & rooms, Payment when booking or Menu. Whatever your booking page does not show, simply leave as it is.
With around 600 fields, searching is faster than scrolling. Next to the filters is the exact number, for example “599 texts”:
- Search text … finds a text by its words, whether in the default or in your own version.
- Changed only shows just the texts you have changed.
- Not translated yet shows texts that still read exactly as they do in the language you use the panel in.
If the search finds nothing, it says “No text found.”
Each field is named after its default text in the language you use the panel in. If the same text appears more than once in a group, a number follows, such as “Gift voucher (1 of 3)”. Long texts are shortened in the name. While you edit another language, they show Reference underneath: the full text in your panel language, to translate from.
15.2 Changing and saving
Section titled “15.2 Changing and saving”Type your wording into the field. Words in double curly braces, such as {{date}} or {{name}}, are building blocks the system fills in. Keep them. If one goes missing, saving stops and names the field: “The building block {{date}} is missing in: …”. A text that is too long stops saving in the same way.
Three kinds of field look different:
- Short sentence with one building block: the field is split into Text before and Text after, with the building block fixed in between. It cannot be deleted. On the thank-you page, for example, “A confirmation email has been sent to”, then
{{email}}, then the full stop. - Thank-you page heading (under Page headings): Line 1 and Line 2 (optional). On the booking page the second line sits below the first.
- Privacy consent text (under Contact form): split into Text before the link, Link text, Link URL and Text after the link. Below it, Preview: shows the finished sentence, so nobody has to type HTML.
Press “Save texts”. “✓ Saved” appears next to it, and the new wording applies right away. A guest who already has the page open sees it after reloading.
When a simple field holds your own version, it has a “Reset” button next to it. The button empties the field, and after saving the built-in default applies again.
“Discard all changes in this language” asks “Discard all your own texts in this language? The built-in defaults will apply again.”, then brings back every built-in default for the selected language and reports “Reset done.”