Tips and FAQ
Frequently asked questions about the Product Catalog system
- Title documents the way customers search: use the product model name, not an internal file name.
- Add a preview image whenever you can: documents with a cover image look more trustworthy and are easier for customers to recognize.
- Group related documents together: use the order (Chapter 3.5) to push the documents customers ask about most to the top of a brand.
- Update instead of recreating: when a new version of an existing catalog is out, edit the existing document and upload the new PDF over the old one (Chapter 3.3), the original link keeps working.
Frequently Asked Questions
Section titled “Frequently Asked Questions”How do I add a new brand to the list?
Section titled “How do I add a new brand to the list?”You need to contact miraTEQ, since the brand list is part of your website’s structure and isn’t something you edit yourself from the management panel. See Chapter 2.3 for details.
Does it support file types other than PDF, like Word or Excel?
Section titled “Does it support file types other than PDF, like Word or Excel?”Currently the system only supports PDF files, which open on almost any device without extra software. If you have a document in another format, convert it to PDF before uploading.
Can one document belong to more than one brand at once?
Section titled “Can one document belong to more than one brand at once?”No, each document belongs to exactly one brand. If a product spans more than one brand, contact miraTEQ to find the right approach for your case.
How quickly does a document appear on the website after saving?
Section titled “How quickly does a document appear on the website after saving?”Usually within a few minutes. The website rebuilds automatically after you save a change, no extra step from the team is needed.
I deleted a document by mistake, can it be recovered?
Section titled “I deleted a document by mistake, can it be recovered?”It can’t be undone from the management panel itself. Always double-check before deleting. If you delete something by mistake, contact the miraTEQ team to see whether it can be recovered.
Do customers need to log in or fill out a form before downloading?
Section titled “Do customers need to log in or fill out a form before downloading?”No. Customers tap a document and it opens or downloads instantly. There’s no login and no form of any kind.
Does every document need a preview image?
Section titled “Does every document need a preview image?”No, it’s optional. Documents without one show a generic document icon instead, but adding an image helps customers recognize and choose documents more easily.
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