Essential links, status meanings, and troubleshooting tips
| URL |
Purpose |
your-site.example/book |
Guest booking page (public) |
your-site.example/book/admin |
Admin panel login (staff only) |
your-site.example/menu |
Digital menu, only with miraMENU (Chapter 17) |
your-site.example/book/gutschein |
Voucher page, where vouchers are switched on (Chapter 24) |
your-site.example/book/gutschein/ plus the code |
The printable sheet of one voucher (Chapter 24.3) |
your-site.example/book/widerruf |
Withdrawal function for voucher buyers (Chapter 24.6) |
| Label |
Meaning |
Action needed? |
| Pending |
New booking, not yet confirmed. |
Yes, Confirm or Cancel. |
| Confirmed |
You or your team confirmed it, or your business confirms automatically (Chapter 16.5). The guest has received a confirmation. |
No, unless you need to cancel. |
| Cancelled |
Cancelled by the guest or the team. The time is free again. |
No further action needed. |
| Attended |
The guest came (marked after the appointment, Chapter 6.2). |
No, counts in the reports and triggers the review request (Chapter 11.3). |
| No-show |
The guest did not come (marked after the appointment). |
No, counts in the no-show rate. |
- A guest cannot find the time they want: Check that the day is a working day under Availability (Chapter 13), the provider is set to Bookable online (Chapter 12), and no closed time, no entry from your connected calendar and no full capacity takes up that time.
- Guest did not receive an email: Ask them to check spam/junk. Verify the email in the booking detail. Many Thai guests book with “Sign in with LINE”: the confirmation then arrives in LINE (Chapter 2).
- Reminders / reviews are not being sent: Check they are switched on in Notifications (Chapter 11.4), and that guests opted in (for reviews). Reminders only go to confirmed appointments. If nothing arrives even then, ask miraTEQ to check that the schedule on the server is running.
- My no-show rate looks wrong / empty: The rate on the Reports page only counts appointments marked Attended or No-show (Chapter 6.2). Without those marks it shows a dash and “nothing marked yet”.
- I need to change the opening hours: Go to Availability → adjust the hours for the relevant day → Save changes. Takes effect immediately.
- I need to close for a day: For a regular day off, switch the weekday off in Availability. For a single day or a holiday, use “Close a day” (Chapter 13).
- A team member must be locked out right away: Deactivate under Team only blocks new sign-ins. If they are signed in now or stay signed in, contact miraTEQ (Chapter 21.3).
miraBOOK, Booking System User Manual · Version 2.0 · A miraTEQ product · mirateq.com
