Notifications on Your Phone

Get new bookings and cancellations on your phone the moment they happen

Open Notifications in the sidebar. The card at the top is called “Notifications on your phone”:

New bookings and cancellations arrive instantly on this device, even when the panel is closed. You still get the email.

This is the fastest way to hear about a booking. The email still arrives as before, this simply gets there first.

20.1 Switching it on

Notifications are switched on per device, not per account. Your phone and the tablet at the counter are two separate switches, and each one has to be turned on where it stands.

1. Open the panel on the device that should ring
2. Go to Notifications
3. Press “Turn on for this device”
4. The browser asks for permission once, choose Allow

The panel reports “Notifications are on.” The card then reads “Switched on for this device.” with, for example, “Registered devices: 2” below it; it counts the devices of your login. The button now says “Turn off for this device”. Press it and the panel reports “Notifications are off.”

iPhone and iPad: install the app first

On iPhone and iPad, Apple only allows notifications in the installed app (iOS 16.4 or later), not in a browser tab. In the panel, tap “Install app” at the very bottom of the menu and follow the steps. Then open the panel from the new icon and switch notifications on there. As long as the panel runs in the browser, the card on iPhone and iPad shows exactly this hint instead of a button.

The guide with pictures: Add the app to your iPhone, for iPad Add the app to your iPad.

20.2 Testing that it actually works

Press “Send a test notification”. The panel reports “Test notification is on its way.”, and within a few seconds the device shows:

If you can see this, new bookings will now reach you straight away.

Do this once per device, right after switching it on. It is the only way to know the whole chain works, rather than assuming it.

20.3 When nothing arrives

What the card says	What it means, what to do
“Not switched on for this device yet.”	Nothing was turned on here. Press “Turn on for this device”. If the button is missing on iPhone or iPad, the panel is still running in the browser instead of as an app (see 20.1).
“This device’s registration has expired. No notifications are arriving right now.”	Happens after a long break or a system update. Press “Switch on again”.
“This browser cannot show notifications.”	The browser or the device cannot do it, for example an iPhone or iPad before iOS 16.4, even as an app. Use a different device.
“The server cannot send notifications right now.”	Not something you can fix. Contact miraTEQ.

If you declined the browser’s question, the panel reports “The browser denied permission. You need to allow it again in this site’s settings.” when you switch on. Allow notifications for this site in the browser settings, then switch on again.

Check after every phone change

A new phone, a reset, or a reinstalled browser means a new device as far as notifications are concerned. Switch it on again there and send a test.

20.4 Who gets which notification

Account	Receives
Owner	Every new booking and every cancellation for the whole business.
Team member (Chapter 21)	Only the appointments assigned to them, never anyone else’s.

A new booking arrives with 🔔 and the name of your business as its title, below it the guest’s name, the date and the time. A cancellation starts with ✗. Tapping the notification opens the panel. There is no notification for appointments you or your team enter in the panel, or when a guest moves their own appointment.

Team members can switch notifications on for their own device on the same page. The settings that decide what your guests receive (reminders, rebooking, review requests) are on the same page but visible to the owner only, they are described in Chapter 11.

20.5 The panel as an app

At the very bottom of the menu is “Install app”. The item only appears where this works, and disappears once the panel is opened as an app. What happens after tapping it depends on the device:

Device and browser	What appears
Chrome or Edge, on a computer or on Android	Usually the browser’s own question whether to install the app. Otherwise the “📲 Add as an app” window, which explains the install icon in the address bar.
Safari on iPhone or iPad	“📲 Add as an app” with the steps that put the panel on the Home Screen through the Share menu.
Chrome on iPhone or iPad	The same window, with the Share icon next to the address bar.
Other browsers on iPhone or iPad, including the panel inside LINE, Instagram or Facebook	“📲 Please open in Safari” with the panel’s address and “Copy address”. It then shows “✓ Copied”. Paste the address into Safari, sign in and tap “Install app” there again.
Samsung browser	“📲 Install in Chrome”: the Samsung browser wrongly reports the app as not secure. “Open in Chrome” opens the panel in Chrome, where you install it through the ⋮ menu. If Chrome does not open, copy the address with “Copy”.
Safari on a Mac	“In the Safari menu choose File → Add to Dock.”

You close each of these windows with “OK”. Guides with pictures: iPhone, iPad, Android, Mac and computer with Chrome or Edge.