Automatic Guest Messages

Reminders, rebooking, win-back and the review request that the system sends for you

miraBOOK sends your guests four kinds of messages by itself. You set them on the Notifications page (11.4). The reminder, rebooking and win-back reach guests who booked through LINE as a card in LINE, everyone else by email. The review request only comes by email (Chapter 18.1).

11.1 Appointment Reminders

Before every confirmed appointment the guest gets a reminder, 24 hours ahead by default. It names the date, time and provider and has the button “Reschedule or cancel”. If you want, a second reminder on the appointment day follows, 3 hours ahead by default.

Pending bookings get no reminder until you have confirmed them.
Reminders are part of the booking and need no consent.

11.2 Rebooking & Win-Back

For guests who have given their consent (Chapter 2.3) and have no appointment ahead of them, there are two messages:

Rebooking: “Time for your next appointment at …”, once the set number of days has passed since the last visit, 42 by default.
Win-back: “We miss you at …” after a longer break, 84 days by default. A guest who has been away that long gets this one instead of the rebooking message.

Both have the button “Book an appointment” and the unsubscribe link “Stop receiving these emails”. Anyone who unsubscribes loses their consent and gets none of these messages any more. Each message goes out once per visit: the clock only starts again after the guest has been back. The last visit is the most recent appointment that was not cancelled.

11.3 Review Requests

When you have marked a guest as Attended after the appointment (Chapter 6.2), they receive the email “How was your visit to …?” a few hours later, 3 by default, with the button “Leave a review”. The button leads to your Google review link. More reviews mean more visibility on Google Maps.

11.4 Turning Messages On / Off

Open Notifications in the sidebar. Below the card for your phone (Chapter 20) is the Notifications & Reminders card:

Switch	Comes with
Auto reminder to customers	Hours before, 1 to 168.
Second reminder on the appointment day	Hours before, 1 to 48.
Rebooking reminder	Interval (days) since the last visit.
Win-back (“We miss you”)	Dormant after (days).
Review request after appointment	Hours after and the Google review link, for example https://g.page/r/…/review.
Show consent checkbox in booking form	Below it: “Required for rebooking / win-back / review (GDPR opt-in).” Without this box no guest can give consent, and the three messages reach nobody.

Then press “Save changes”. Only the owner sees this card. Team members only find the notification for their own phone on this page.