Online Payment (Stripe)

How guests pay online, where the money goes, and how your payment account is set up

Guests who buy a voucher online (Chapter 24) pay through the payment provider Stripe. You need your own Stripe account for this. miraTEQ creates it for you and fills in most of it, the last few minutes are yours.

25.1 Where the money goes

Every payment goes straight into your Stripe account. You are the seller, and your business name appears on the guest’s card statement. Stripe pays the money out to your bank account on a regular schedule. miraTEQ never holds your money and cannot move it.

Stripe charges a fee on every payment and deducts it before the payout. For vouchers you can pass that fee on to the buyer as a service fee (24.4). Stripe publishes its current prices on stripe.com.

25.2 Setting up your account

1. miraTEQ creates your Stripe account and fills in what we already know: business name, address, website, language and currency.
2. You receive an invitation link from miraTEQ. It stays valid for 14 days.
3. Open the link. It takes you to Stripe.
4. Check the details that are already there, confirm your identity with an ID document, and enter the bank account for your payouts (IBAN).
5. When you finish, Stripe brings you back to your miraBOOK panel.

This takes about five minutes, because most of the form is already filled in. The identity check is required by anti-money-laundering law. No payment provider can skip it, and miraTEQ cannot do it for you.

Once Stripe has checked your details, your account can accept payments. If you open the invitation link again after that, it says “All set”: “Your payments are active. There is nothing else to do.”

Link not valid?

If the page says “Link not valid” with “Please ask for a new link.”, the invitation is older than 14 days or a newer one has replaced it. Ask miraTEQ for a new link. If it says “Not possible right now”, Stripe cannot be reached for a moment; try again in a few minutes.

25.3 Your Stripe dashboard

Your account comes with Stripe’s full dashboard at dashboard.stripe.com. Sign in with the email address of your Stripe account. There you see every payment, your payouts and any card disputes, and you can download statements for your bookkeeping.

Refunds for vouchers are easiest from the panel, with Refund (24.6). Everything else, such as a payout that did not arrive, is handled in the Stripe dashboard or by Stripe’s support.